Signing in
Where to sign in
| You are | Where you sign in |
|---|---|
| Staff and administrators | The web console, at /login |
| Clients | The client portal, at /portal/login — or the Jagga mobile app |
| New clients | Register yourself at /portal/register |
| Field Surveyors | The Jagga Surveyor mobile app |
Your firm will give you the web address to put in front of those paths.
If you forget your password
Use Forgot password on the sign-in screen (/forgot-password).
You will get an email with a link that lets you set a new one. The link is single-use and
expires, so ask for a fresh one rather than reusing an old email.
Extra verification
Your firm may require a second step when you sign in, on top of your password. If it does, you will be asked to set it up, and you get a short grace period to do so. This is set by your firm, not by you.
Your acting role
After you sign in, the role you are acting as appears as a badge in the top-left of the console. Your menu and your screens match that role.
If your account holds more than one role, a Switch role control lets you change which one you are acting as. The menu and the screens change with it. You are never acting as two roles at once — that is deliberate, so it is always clear which authority you are using.
What you can see
The platform is strict about visibility, and it is strict on the server — not just by hiding buttons. A screen you are not allowed to reach gives you an honest refusal that says why, instead of pretending not to exist.
Money is hidden from technical roles
These roles never see a case price or a quotation amount:
- Design Engineer
- Principal Engineer
- Legal Consultant
- Field Surveyor — they see only the field-visit fee they collect
- Service Designer
- Platform Administrator
It is an allowed list, not a blocked list: a role sees money only if it has been granted that specifically. If you are one of the roles above and cannot find the fee, that is the design working, not a fault.
A Case Manager negotiates, so a Case Manager sees a case price. Commission is a separate permission and a narrower one — a Case Manager never sees it. Two different lists, on purpose.
Clients see only their own files
A client sees their own files and a simple status track. They never see another client’s work, and never the internal production lanes staff work in.
Only the Case Manager talks to the client
Technical staff — engineers, the surveyor, the legal consultant — do not message the client. They pass information through the Case Manager. A client also does not see which engineer or surveyor worked on their file in the app.
The finished report is the deliberate exception: it carries the name and council registration number of the engineer who signed it, because a valuation nobody is willing to put their name to is worth nothing to a bank.
The platform operator cannot read your files
The people who run the platform can see that your firm exists, its plan and its volumes. They cannot read your cases, your clients’ details or your reports. Reading file content needs either a time-limited permission your firm grants, or an emergency permission that a second platform administrator has to approve — capped at a few hours, recorded row by row, and notified to your administrator.
A note on dates
Every date appears in both Bikram Sambat and Gregorian, each labelled — for example 3 Jestha 2082 (B.S.) · 16 May 2026 (A.D.). The system stores one moment in time and works out both calendars from it, so the two can never disagree.
Where a date decides something — a deadline, a validity period — it is worked out in Nepal time. An action late in the evening can therefore belong to the next Nepali day.
Last reviewed 2026-09-08.