Services
Seven categories
A service is what a client buys. There are seven categories, and they differ mainly in whether a site visit is needed and where in the process it falls.
| # | Category | Site visit |
|---|---|---|
| 1 | Valuation | Required, at the start |
| 2 | Cost and estimate, rate analysis | Required for most sub-types |
| 3 | Material and lab testing | Sampling visit |
| 4 | Detailed project report | Sometimes several, across the work |
| 5 | Business plan for banking | None |
| 6 | Agreement and legal report | None |
| 7 | Economic analysis | Optional |
Valuation, in detail
Valuation is the main business, and who the report is for changes what it must contain:
| Valuation for… | |
|---|---|
| 1a | A financial institution — loan collateral. The most common by far. |
| 1b | Study abroad or a visa application. |
| 1c | A local broker. |
| 1d | A sale or purchase between parties. |
| 1e | Engineering students and interns. |
| 1f | Municipality tax approval — the client is often a ward office. |
How a service is priced
Every service has a price mode, and the mode decides how much room there is to negotiate:
| Mode | What it means |
|---|---|
| Quoted the usual case | The firm sets its own price. The Case Manager may negotiate down to a floor. Going below the floor needs an administrator’s approval — and it must be a different person from the one who quoted. |
| Fixed | The quotation is issued at the configured price. No negotiation at all. Used where haggling makes no sense. |
The default floor sits 20% below the firm’s price. A firm can change its price, its floor and its field-visit fee. It cannot change the mode — that is set at platform level.
The field-visit fee is separate
Where a service needs a site visit, the visit carries its own fee — commonly around NPR 1,000 for a valuation — and it is never counted towards the report fee. It is always collected; only the timing varies. It can be paid online at the time of the request (which gets the visit scheduled sooner), before the visit, or on site by QR or cash.
What a service bundles
A service is not just a name and a price. Each one carries:
- the documents the client must supply, with rules about file types, sizes and expiry dates;
- the questions asked at request time and on site;
- its price mode and default price;
- the steps a file walks through;
- the report formats it can produce — usually one per bank, with one marked as the default.
All of that is authored once, at platform level, and every firm inherits it. A firm switches a service off if it does not offer it, and sets its own price. See the Service Designer manual for who does that work.
Last reviewed 2026-09-08.